Dealing with Spotlight was a pleasure. They listened to what we needed and delivered talented individuals all of whom fitted the brief. Your efficiency and competency as an agency saved us a huge amount of time and stress!
As a branding and Marketing agency working in a highly competitive environment, people are our most valuable asset so finding and keeping the brightest talent is of the most paramount importance to us. Spotlight placed three people with us and […]
As a specialist publisher with around 100 staff quality is vital to our success and we have used Spotlight to recruit a number of new members of staff across marketing, digital, office support and customer service since we first encountered […]
Spotlight supply us with candidates that are impossible to find anywhere else. The quality and unique skill set of their applicants mean that I can fill challenging broadcast roles from a choice of outstanding people.
This is to testify of Spotlight’s immense help, knowledge and understanding shown throughout this year whilst recruiting both permanent and temporary staff for our busy London office. A truly invaluable support involving superb service, from first point of contact through […]
Spotlight Recruitment have really proved their worth as a recruitment agency by finding him! talented and professional staff every time we need them and they have a strong understanding of our business needs as a research based retail consultancy. I […]
I found Spotlight’s level of service first class with a clear understanding of our brief in terms of the role and suitability of candidates. Response time with candidate details was quick and efficient which was followed up with a short […]
I am so pleased that Spotlight Recruitment was recommended to us. Not only is our Consultant extremely professional but you have some of the best candidates I’ve come across and are an absolute joy to work with.
Thanks for turning things round so quickly. I was also pleased to hear all of your candidates have say how professional your agency is and that it’s the best one they have dealt with. Our Director commented on what a […]
Thank you so much for your help in recruiting our new Office Manager and PR Executive. Both seem to be fitting in really well and I know they’ll get on brilliantly here. You’ve really taken the time to understand us […]
I think it makes such a difference that you know what you are talking about. You care as much about your candidates as you do about your clients which is a rare thing to find with recruiters!
Your temp arrived so quickly and within 35 mins of briefing you of our immediate need – I wish I could get to work as quick as he did! I have also just received a very lovely email from one […]
Mindshare have been working with Spotlight for over two years. They are a fantastic agency to use and I find they really take the time to look at your briefs and understand what the business needs are prior to researching […]
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Customer Support Assistant
**Salary 18-20k Pro rata’d**
(1-3 months temporary booking)
My client, an award-winning organisation who works in the education assessment space is seeking a customer support assistant to join their very successful and expanding international team. This leading organisation is responsible for delivering high quality assessment and professional development services and is highly respected within the industry both in the UK and worldwide. Their main focus is bringing on board people who are passionate about customer service and have the drive to succeed in the role.
About the role…
Youâ€™ll have the opportunity to deal with inbound enquiries as well as outbound calls, follow up on marketing campaigns, manage the email inbox for your territory as well as support the Sales Account Managers. The role sits within the international team so you will be speaking with and writing to international customers (mainly Heads and Deputy Heads of schools overseas) whose first language may not be English so you must be able to write in a clear and concise manner. As a customer support assistant you will be tasked with delivering the best customer service possible.
The right candidate will respond directly to enquiries from existing customers and new prospects will be generated through marketing activities. The successful candidates will need to process customersâ€™ orders with 100% accuracy and provide exceptional customer service that exceeds expectations and encourages repeat business.
What youâ€™ll need…
If you have a background in customer services or sales (inbound or outbound) then we would love to hear from you. Experience and attributes required:
Â· Experience working in a customer service environment
Â· Excellent communication abilities â€” both written and verbal
Â· Ability to work off own initiative
Â· Results focused
Â· Proficient in Microsoft Office suite
Â· Strong team player
The team are warm and friendly itâ€™s an excellent time to join due to continued growth! Please send your CV in for more details on this fantastic role.
Please only apply for this role if you meet the essential criteria outlined. Due to the high volume of applications, we are not able to respond to each individual applicant and you will be contacted only if you have been shortlisted for this role. It can take five working days for us to read your CV so please wait to hear from us in regards to whether we will taking your application further. Spotlight Recruitment is an equal opportunities employer and all applications will be judged according to an equal opportunities policy. Thanks for your interest in Spotlight Recruitment.